Refund & Return Policy

Effective Date: July 26, 2026

At SENIZ, customer satisfaction is important to us.

Returns

Returns are accepted within 7 calendar days from the date of delivery.

Returned items must:

  • Be unworn, unused, and unwashed.

  • Be in their original condition.

  • Have all original tags attached.

  • Be returned in the original packaging.

Non-Returnable Items

The following items cannot be returned:

  • Sale or clearance items.

  • Gift cards.

  • Customized or personalised products.

  • Items that have been worn, washed, damaged, or altered after delivery.

Refunds

Approved refunds will be processed to the original payment method. Refund processing may take up to 45 days, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Damaged or Incorrect Items

Please notify us within 48 hours of delivery if you receive a damaged or incorrect item. Include your order number and clear photos of the product.

Contact Us

Email: Seniz.inform@gmail.com