Refund & Return Policy

Effective Date: July 26, 2026

At SENIZ, we are committed to providing high-quality apparel and ensuring customer satisfaction. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 7 calendar days of receiving your order.

To qualify for a return, the item must:

• Be unused, unworn, and unwashed.

• Be in its original condition.

• Have all original tags attached.

• Be returned in its original packaging.

• Be free from stains, perfumes, damage, or alterations.

SENIZ reserves the right to reject returns that do not meet these requirements.

2. Non-Returnable Items

The following items are not eligible for return:

• Sale or clearance items.

• Gift cards.

• Customized or personalised products.

• Items that have been worn, washed, damaged, or altered after delivery.

3. Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method. Depending on your payment provider, refunds may take up to 45 days to appear in your account.

Shipping charges are non-refundable unless the return is due to an incorrect or defective item.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the item and packaging.

If the issue is confirmed, SENIZ will arrange a replacement, exchange, or refund at no additional cost.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error made by SENIZ.

We recommend using a tracked shipping service, as SENIZ cannot be responsible for returns lost during transit.

6. Contact Us

For assistance regarding returns or refunds, please contact:

SENIZ Customer Support

Email: Seniz.inform@gmail.com